Handle participations from your own tools with the Converse API

You can now handle end customer participations directly from your Customer Service tool:

• PUT /responses/{id}/reply: reply to the end customer;
• PUT /responses/{id}/message: send a private message in the conversation;
• PUT /responses/{id}/call: mark the participation as handled by a phone call;
• PUT /responses/{id}/close: close it without reply;
• PUT /responses/{id}/spam: mark it as spam.

The actions available for a participation are listed in its actions attribute, and the same management rules as in the Goodays back office apply.

See Converse API for details.