Display a participation in the Goodays back office

You retrieve participations with our Response API and would like to link each of them to its thread in the Goodays back office?

For example:

• you display your end customers' participations in their CRM records,
• you have an internal dashboard that lists participations with certain filters.

It can be done!

Retrieve the participation ID

The unique ID of each participation is the id attribute of each participation you retrieve through the API:

{
    "id": "gxKrrlok4o",
    [...]
    "message": {
        "id": "TTT",
        "created_date": "2021-11-22T15:42:48.691040+01:00",
        "type": "Praise",
        "content": "I like this shop!",
        "attachment": null,
        "sender": {
            "email": "[email protected]",
            "first_name": "Sanka",
            "last_name": "Coffie"
        }
    },
    [...]
    "alert_triggered": false
}

Build the URL to call

Once the participation id has been retrieved, simply call the https://app.goodays.co/pro/open url with the response_id parameter.

For example with the id "gxKrrlok4o":

https://app.goodays.co/pro/open?response_id=gxKrrlok4o

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Successfully display a participation

For the participation to be displayed in the Goodays back office, three rules must be met:

• the person who opens the link must be a pro user with access to the point of sale of the participation,
• the id must correspond to an existing participation,
• the participation must contain a verbatim OR have triggered a dissatisfaction alert.

❗️

In case of error

If the message "The conversation can't be found on our servers." is displayed, check that the participation meets one of the following conditions:

• its verbatim message.content is not null,
• its alert_triggered attribute is true.

And check that the pro user connected to the Goodays back office has access to the point of sale of this participation.